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Public Services Associate Professionals

Public services associate professionals supervise, manage and undertake general administrative work in national and local government departments, organise the activities of local offices of national government departments, and promote the image and understanding of an organisation and its products and services to consumers and other specified audiences.

Tasks

  • Manages the activities of government office staff, assigns tasks and responsibilities and makes changes in procedures to deal with variations in workload
  • Assists senior government officers with policy work, external liaison or general administrative work
  • Supervises a variety of administrative functions in government departments such as recruitment and training, the negotiation and arrangement of contracts, building and capital management, monitoring and authorising department expenditure etc.
  • Organises resources for the acceptance and recording of vacancy details, the selection of suitable applicants and other Job Centre activities
  • Authorises the payment of social security benefits, assesses the financial circumstances of claimants and investigates any state insurance contribution problems
  • Undertakes supervisory duties specific to the operation of Revenue and Customs offices, Job Centres, Benefits Agency offices and other local offices of national government
  • Advises the public or companies on general tax problems and arranges for the issue, receipt and examination of tax forms, assessment of PAYE codes and the computation of tax arrears and rebates
  • Discusses business strategy, products, services and target client base with management to identify public relations requirements
  • Writes, edits and arranges for the distribution of press releases and other public relations material, addresses target groups through meetings, presentations, the media and other events to enhance the public image of the organisation, and monitors and evaluates its effectiveness.

Entry Requirements

Although there are no formal academic entry requirements, entrants typically possess A levels/H grades or an equivalent qualification, and many entrants possess a degree. Entry may be possible by promotion from clerical grades for those with suitable experience. Training is typically provided on-the-job, supplemented by specialised courses. Professional qualifications are available in some areas.


What could I earn?

Salaries for this occupation tend to start at £33,000 per annum and can progress up to £34,000 per annum.

Is it in growth or decline?

There are currently 11,873 employed Public Services Associate Professionals in the region.

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Coronavirus update

Southwark College is closely monitoring all communications and guidance as it becomes available. This information is for students and staff and reflects updates from the World Health Organisation (WHO) and Public Health England (PHE). We are prepared to escalate our contingency arrangements in the event of change.

The government is monitoring the situation closely and will continue to work with the WHO and international community. For staff and students, it remains business as usual across our sites and our workplaces.

Please note that, at present, this advice refers only to arrivals from Wuhan, and not the remainder of China. If you have returned from Wuhan you should:

General guidance for those planning visits to Wuhan or other destinations in China

The Foreign and Commonwealth Office (FCO) maintains updated travel advice for those planning a trip to Wuhan or other destinations in China. This is available at:

www.gov.uk/foreign-travel-advice/china

Note

This advice is derived from The Department of Health and Social Care will be publishing updated data on a daily basis at 2pm until further notice:

https://www.gov.uk/guidance/wuhan-novel-coronavirus-information-for-the-public#situation-in-the-uk

Supplementary Q&A for individuals wishing to know more around how the UK is managing the risk:

https://publichealthmatters.blog.gov.uk/2020/01/23/wuhan-novel-coronavirus-what-you-need-to-know/