Overview
This intensive 6-week program is designed to equip you with essential skills and knowledge for a career in appliance servicing. Conducted at our facilities in the heart of London, the course combines theoretical lessons and practical workshops, including hands-on experience with Hotpoint appliances.
At the end of the course, you will receive the OCNLR Extended Certificate in Skills for Independence and Employability (Entry 3). You will also be awarded a guaranteed interview with Hotpoint for a position as a field service engineer. Even if a suitable vacancy is not immediately available, the skills and knowledge gained will open doors to numerous career progression routes, including public sector opportunities and further education in construction, electrical, plumbing, and more.
Course Duration
Start Date: Friday 6 June 2025
End Date: Friday 18 July 2025
Course Length: 6 weeks, 4 days a week. Monday, Tuesday, Thursday, and Friday.
Entry requirements
Candidates are required to complete an initial assessment in English and maths, meeting the following criteria:
- Functional Skills Entry Level 3.5 English
- Functional Skills Entry Level 3 Maths
- Basics Entry 3 ICT
Objectives
- Upon successful completion of this course, you will gain insights into exceptional customer service practices and:
- Complete an introduction into basic electricity and its applications in appliances
- Know the key differences between driving a car and a van for service visits
- Gain an understanding of GDPR and its role in your work
- Learn the importance and implications of stock management
- Learn about mental health awareness and strategies
- Create a CV and develop interview techniques
- Develop time management skills
Assessment method
Students will compile a paper-based portfolio throughout their course, showcasing their learning and development.
Progression opportunities
Upon completion, you'll be well-prepared for various career paths, including, Field Service Engineer positions with Hotpoint, roles in public sector institutions and government agencies or advanced studies in related fields.
Eligibility
Students must be aged 19 years+ before 31 August 2024 and in receipt of JSA, ESA, or UC and be able to commit to the times and duration of their course. To access funding, you will need to be referred from your work coach via the Job Centre Plus (JCP).
If you need advice of this process, please enquire.
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