Course Advice

020 3757 4000

Careers

Back to Getting Ready for Work (IT/Office/Customer Service) Programme

Customer Service Managers & Supervisors

Job holders in this unit group plan, organise and co-ordinate resources necessary for receiving and dealing with the responses, complaints or further requirements of purchasers and users of a product or service, and supervise customer service occupations.

Tasks

  • Develops and implements policies and procedures to deal effectively with customer requirements and complaints
  • Co-ordinates and controls the work of those within customer services departments
  • Discusses customer responses with other managers with a view to improving the product or service provided
  • Plans and co-ordinates the operations of help and advisory services to provide support for customers and users.

Entry Requirements

There are no pre-set entry requirements. Candidates are recruited with a variety of academic qualifications and/or relevant experience. Specialist qualifications may be required for work within certain sectors.


What could I earn?

Salaries for this occupation tend to start at £27,000 per annum and can progress up to £33,000 per annum.

Is it in growth or decline?

There are currently 23,274 employed Customer Service Managers & Supervisors in the region.

Apply Now

Search for a course or your favourite subject, find more information and begin your application.

snapcode

Coronavirus update

Southwark College is closely monitoring all communications and guidance as it becomes available. This information is for students and staff and reflects updates from the World Health Organisation (WHO) and Public Health England (PHE). We are prepared to escalate our contingency arrangements in the event of change.

The government is monitoring the situation closely and will continue to work with the WHO and international community. For staff and students, it remains business as usual across our sites and our workplaces.

Please note that, at present, this advice refers only to arrivals from Wuhan, and not the remainder of China. If you have returned from Wuhan you should:

General guidance for those planning visits to Wuhan or other destinations in China

The Foreign and Commonwealth Office (FCO) maintains updated travel advice for those planning a trip to Wuhan or other destinations in China. This is available at:

www.gov.uk/foreign-travel-advice/china

Note

This advice is derived from The Department of Health and Social Care will be publishing updated data on a daily basis at 2pm until further notice:

https://www.gov.uk/guidance/wuhan-novel-coronavirus-information-for-the-public#situation-in-the-uk

Supplementary Q&A for individuals wishing to know more around how the UK is managing the risk:

https://publichealthmatters.blog.gov.uk/2020/01/23/wuhan-novel-coronavirus-what-you-need-to-know/