Course Advice

020 3757 4000

FAQs – Coronavirus (COVID-19)

  • Will Southwark College close as a result of COVID-19?

    We have stopped face-to-face classroom teaching until further notice. However, we will continue to deliver your teaching and assessment remotely, with as little disruption to your learning as possible. Staff will also work remotely to support you, provided they are fit and well.

    You should have been contacted by your teacher to inform you of next steps. If you haven’t received this information, please contact them directly or send a message to This email address is being protected from spambots. You need JavaScript enabled to view it..

    We will continue to take advice from the Government’s Department of Education in order to support our students’ wellbeing and optimise their learning outcomes. Your College is part of the NCG, one of the largest college groups in the country. It is dedicated to providing exceptional learning, even in the current highly challenging situation.

    Further information on this website:

    You can also find further information and FAQs from NCG, our parent company, on their website.

  • I am a vulnerable student or child of a critical worker; can I still attend College?

    From Monday 23 March 2020 Southwark College will only be open for children of critical workers and vulnerable students who are not able to stay at home.

    Vulnerable students

    Vulnerable students include those who have a social worker and those with education, health and care (EHC) plans as well as children in need, children who have a child protection plan and those who are looked after by the local authority.

    We are contacting these families directly to ask what their need is. If you have not been contacted and believe your child is vulnerable and needs to continue attending College please contact us on 020 3757 4000 or This email address is being protected from spambots. You need JavaScript enabled to view it. as soon as possible.

    Children of critical workers

    A definition of critical workers is contained here: 

    If you are a critical worker and your son or daughter needs to attend College please 020 3757 4000 or This email address is being protected from spambots. You need JavaScript enabled to view it. as soon as possible.

    Further guidance for parents and carers is available here:

  • Will I be recorded as absent if I don’t attend College? How do I report an absence?

    From Monday 23 March 2020 and until College reopens to learners a new register mark will be used by teachers to ‘mark-in’ learners who are actively engaged in supported remote learning at home. We will track activity using a new set of reports to ensure that our learners are on track to achieve, despite these unusual circumstances.

  • What happens if I receive a bursary?

    If you receive a bursary, payments will continue to be made in the usual way.

  • Are you still taking applications for courses at Southwark College starting from September 2020?

    Yes, we are accepting applications for our courses in the next academic year. You can browse our full range of courses here. For courses where an interview, English and maths assessment or audition are normally required, we will be putting alternative arrangements in place rather than you coming into the College. Details will be given when you apply.

    We have had to postpone all events and Open Days due to take place this term until further notice but hope to reschedule for later in the year. In the meantime, our website provides full information about our courses, subject areas, learner support and fees & finance. You can also download a PDF of our College Course Guide 2020 for Southwark.

  • What should I do if I have symptoms of Coronavirus, or I’m living with someone with symptoms?

    In line with government advice, if you have a new continuous cough and/or high temperature, you should call NHS 111 for advice. You can also find guidance on this Public Health England factsheet and on the NHS website.

  • What should I do if I am in a high-risk group for Coronavirus?

    If you are in a high-risk group, there is specific guidance available on the NHS website. The NHS will also be contacting people at high risk from Monday 23 March 2020 with specific advice about what to do.

    Assuming you are fit and well, you will be able to maintain your College studies through remote learning.

  • What happens if my teacher is ill, but I am well and want to study?

    Teachers will be planning study materials for several weeks’ work in advance, so you should have plenty of material to study. However, if there is any disruption to your remote learning, your tutor or a department manager will be in touch. You can also report concerns to This email address is being protected from spambots. You need JavaScript enabled to view it..

  • How do I access my College email account and the remote learning platform?

    All students were given the details of their email accounts and accessing the remote learning platform whilst in College. If you have not had this information, you should contact your tutor immediately or send a message via our contact us page.

  • How will I prioritise my work?

    We understand that students may be concerned about prioritising their studies without the structure of the College environment. However online learning will not be very different to learning within College, where you follow a weekly timetable and prioritise your work as directed by your teacher.

  • Will there be set times when I need to do my College work?

    You should expect to work at roughly the same times as you normally do at College, following your usual timetable.

  • How should I communicate with my tutor?

    You should only communicate with your tutor or other College staff through the College online platforms and emails.

  • I am due to go on work experience soon with a company that is still open. Will this be cancelled?

    We have postponed all work placements to ensure the safety and wellbeing of our students.

  • Will my exams go ahead?

    Any exams/phase tests within our control will be rearranged to an appropriate time, and you will receive details when the information is available.


    All IELTS exams have been cancelled until further notice.

    GCSEs and A levels

    The government has announced that exams such as A-Levels and GCSEs will not take place in May/June 2020 but that arrangements will be put in place to ensure that young people get the qualifications they need for their next stage of study or work.

    The qualifications are not being cancelled but exams will not take place and it is likely that grades will be awarded through an alternative system. We are awaiting details of exactly how this will work and will update learners on GCSE and A level courses as soon as possible about next steps. All students should keep up with their planned study schedule.

    Vocational qualifications such as BTECs:

    It is currently unclear whether exams for BTECs, NVQs and other vocational qualifications will go ahead in summer 2020. As soon as this is clarified, we will update learners about the plans in place for their course. All students should keep up with their planned study schedule.

    I have been offered a place on a higher level course based on my qualification results. What will happen now that the government has announced these exams are not going ahead?

    The government has given a firm indication that young people will receive the qualifications they need to go on to further study and jobs, and will not be disadvantaged by the cancellation of their exams. However we are waiting to hear exactly how this will happen. Your tutor will be in touch as soon as possible with further details and any next steps you need to take.

  • What digital format will I need to use to learn from home?

    The precise electronic mechanisms we will use for delivery and learning will vary between subjects and courses. You should have received information from your tutor regarding remote learning for your course. If you have not received this information, you should contact them directly or email This email address is being protected from spambots. You need JavaScript enabled to view it..

  • What if I don’t have access to a computer/laptop at home?

    If you don’t have a computer/tablet at home, you should contact your tutor to arrange for alternatives such as workbooks, study guides and portfolio tasks.

  • What happens if I have an IT problem which prevents me from accessing my studies?

    You should contact your tutor who will support you to continue your studies and, if relevant, arrange for you to speak to a member of the IT support team.

  • I can’t contact my tutor. What should I do?

    If you are not able to get a response by emailing your tutor, you should contact This email address is being protected from spambots. You need JavaScript enabled to view it..

  • What do I do if I am worried or don’t feel safe? Or if I am worried about someone else?

    If you have any concerns about your safety or that of others, either:

    1. Speak to your Progress Coach or a member of Student Services
    2. Contact a Safeguarding Officer on one of the numbers or email address below:

    078 7980 0231
    077 6923 9029
    This email address is being protected from spambots. You need JavaScript enabled to view it.

    Further information is also available on our Safeguarding page.

  • What happens if I have a problem which I would normally take to Student Support?

    Our Student Support service will still be operating remotely to help you with any difficulties you are having, whether with your course, career choices, finances or personal problems.

  • How will I know when the College reopens?

    Please visit the College website regularly for the latest information and announcements.

  • Where should I go when College reopens?

    You will just need to attend your normal timetabled session. Tutors will have a clear start-up plan to get your face-to-face learning up and running again and you will be notified of any changes to your normal timetable.

  • Will I have an opportunity to give feedback on my remote learning experience?

    If you have any concerns about studying remotely, you should contact your tutor immediately. This is obviously an unprecedented situation, and although we are trying our best to get it right, there will inevitably be a few teething problems, so we will rely on your feedback to help us continually improve.

    When you return to College, your tutors will check your progress and put in place actions to ensure that you remain on target to achieve or exceed your goals.


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Coronavirus update

Southwark College is closely monitoring all communications and guidance as it becomes available. This information is for students and staff and reflects updates from the World Health Organisation (WHO) and Public Health England (PHE). We are prepared to escalate our contingency arrangements in the event of change.

The government is monitoring the situation closely and will continue to work with the WHO and international community. For staff and students, it remains business as usual across our sites and our workplaces.

Please note that, at present, this advice refers only to arrivals from Wuhan, and not the remainder of China. If you have returned from Wuhan you should:

General guidance for those planning visits to Wuhan or other destinations in China

The Foreign and Commonwealth Office (FCO) maintains updated travel advice for those planning a trip to Wuhan or other destinations in China. This is available at:


This advice is derived from The Department of Health and Social Care will be publishing updated data on a daily basis at 2pm until further notice:

Supplementary Q&A for individuals wishing to know more around how the UK is managing the risk: