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Back to Getting Ready for Work (IT/Office/Customer Service) Programme

Customer Service Occupations N.e.c.

Job holders in this unit group perform a variety of customer service occupations not elsewhere classified in MINOR GROUP 721: Customer Service Occupations.

Tasks

  • Receives enquiries from potential and existing clients, discusses requirements, and recommends products or services
  • Discusses pricing processes with clients, agrees payment arrangements and handles customer accounts
  • Makes reservations, books tickets, organises insurance policies on behalf of customers
  • Follows up clients to ensure their satisfaction with a product or service and to gain renewal of customer service agreements
  • Addresses customer complaints and problems
  • Informs customers of special promotions and new product launches.

Entry Requirements

There are no formal academic entry requirements, although many employers expect candidates to possess GCSEs/S grades. Training is typically provided on-the-job, supplemented by specialist short courses.


What could I earn?

Salaries for this occupation tend to start at £20,000 per annum and can progress up to £29,000 per annum.

Is it in growth or decline?

There are currently 42,540 employed Customer Service Occupations N.e.c. in the region.

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Coronavirus update

Southwark College is closely monitoring all communications and guidance as it becomes available. This information is for students and staff and reflects updates from the World Health Organisation (WHO) and Public Health England (PHE). We are prepared to escalate our contingency arrangements in the event of change.

The government is monitoring the situation closely and will continue to work with the WHO and international community. For staff and students, it remains business as usual across our sites and our workplaces.

Please note that, at present, this advice refers only to arrivals from Wuhan, and not the remainder of China. If you have returned from Wuhan you should:

General guidance for those planning visits to Wuhan or other destinations in China

The Foreign and Commonwealth Office (FCO) maintains updated travel advice for those planning a trip to Wuhan or other destinations in China. This is available at:

www.gov.uk/foreign-travel-advice/china

Note

This advice is derived from The Department of Health and Social Care will be publishing updated data on a daily basis at 2pm until further notice:

https://www.gov.uk/guidance/wuhan-novel-coronavirus-information-for-the-public#situation-in-the-uk

Supplementary Q&A for individuals wishing to know more around how the UK is managing the risk:

https://publichealthmatters.blog.gov.uk/2020/01/23/wuhan-novel-coronavirus-what-you-need-to-know/