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Receptionists

Receptionists receive and direct telephone calls and visitors to commercial, government and other establishments.

Tasks

  • Receives callers and clients and directs them to the appropriate person or department
  • Records the details of enquiries and makes appointments and reservations
  • Answers, screens and forwards or otherwise deals with telephone enquiries
  • Supplies brochures, pamphlets and other information for clients
  • Records details of visitors, issues security passes and informs visitors of any actions to be taken in case of an emergency
  • Maintains reception area in good order.

Entry Requirements

There are no formal academic entry requirements, although many employers expect entrants to possess GCSEs/S grades. There are a variety of relevant vocational qualifications available. NVQs/SVQs in Administration are available at Level 2 that encompass various aspects of reception work. Professional qualifications are also available.


What could I earn?

Salaries for this occupation tend to start at £19,000 per annum and can progress up to £23,000 per annum.

Is it in growth or decline?

There are currently 17,890 employed Receptionists in the region.

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Coronavirus update

Southwark College is closely monitoring all communications and guidance as it becomes available. This information is for students and staff and reflects updates from the World Health Organisation (WHO) and Public Health England (PHE). We are prepared to escalate our contingency arrangements in the event of change.

The government is monitoring the situation closely and will continue to work with the WHO and international community. For staff and students, it remains business as usual across our sites and our workplaces.

Please note that, at present, this advice refers only to arrivals from Wuhan, and not the remainder of China. If you have returned from Wuhan you should:

General guidance for those planning visits to Wuhan or other destinations in China

The Foreign and Commonwealth Office (FCO) maintains updated travel advice for those planning a trip to Wuhan or other destinations in China. This is available at:

www.gov.uk/foreign-travel-advice/china

Note

This advice is derived from The Department of Health and Social Care will be publishing updated data on a daily basis at 2pm until further notice:

https://www.gov.uk/guidance/wuhan-novel-coronavirus-information-for-the-public#situation-in-the-uk

Supplementary Q&A for individuals wishing to know more around how the UK is managing the risk:

https://publichealthmatters.blog.gov.uk/2020/01/23/wuhan-novel-coronavirus-what-you-need-to-know/

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