Course Advice

020 3757 4000

Careers

Back to Supported Pathway to Work (Group B) Programme

IT User Support Technicians

IT user support technicians are responsible for providing technical support, advice and guidance for internal/external users of IT systems and applications, either directly or by telephone, e-mail or other network interaction.

Tasks

  • Provides technical support to IT users
  • Advises users on how to resolve hardware and software problems
  • Installs and upgrades hardware, cables, operating systems and/or appropriate software
  • Facilitates user access to systems
  • Refers more complex or intractable problems to appropriate IT professionals
  • Researches possible solutions in user guides, technical manuals and other documents
  • Maintains a log of work in progress, calls received, actions taken and problems detected
  • Reports on commonly occurring queries to detect underlying problems.

Entry Requirements

Entry is possible with a variety of academic qualifications and/or relevant experience. Entrants typically possess GCSEs/S grades and A levels/H grades together with appropriate NVQ/SVQ (Levels 2, 3 or 4) or an equivalent vocational qualification. Some employers may demand a relevant degree. Training is provided off- and on-the-job supplemented by specialised courses. Postgraduate and professional qualifications and apprenticeships in some areas are available.


What could I earn?

Salaries for this occupation tend to start at £29,000 per annum and can progress up to £53,000 per annum.

Is it in growth or decline?

There are currently 12,339 employed IT User Support Technicians in the region.

Apply Now

Search for a course or your favourite subject, find more information and begin your application.

Coronavirus update

Southwark College is closely monitoring all communications and guidance as it becomes available. This information is for students and staff and reflects updates from the World Health Organisation (WHO) and Public Health England (PHE). We are prepared to escalate our contingency arrangements in the event of change.

The government is monitoring the situation closely and will continue to work with the WHO and international community. For staff and students, it remains business as usual across our sites and our workplaces.

Please note that, at present, this advice refers only to arrivals from Wuhan, and not the remainder of China. If you have returned from Wuhan you should:

General guidance for those planning visits to Wuhan or other destinations in China

The Foreign and Commonwealth Office (FCO) maintains updated travel advice for those planning a trip to Wuhan or other destinations in China. This is available at:

www.gov.uk/foreign-travel-advice/china

Note

This advice is derived from The Department of Health and Social Care will be publishing updated data on a daily basis at 2pm until further notice:

https://www.gov.uk/guidance/wuhan-novel-coronavirus-information-for-the-public#situation-in-the-uk

Supplementary Q&A for individuals wishing to know more around how the UK is managing the risk:

https://publichealthmatters.blog.gov.uk/2020/01/23/wuhan-novel-coronavirus-what-you-need-to-know/

snapcode