Careers

Managers & Directors In Retail & Wholesale

Retail and wholesale managers and directors plan, organise, direct and co-ordinate the operations of major retail and wholesale establishments in order to maximise business performance and meet financial goals.

Tasks

• Appoints staff, assigns tasks and monitors and reviews staff performance
• Liaises with other staff to provide information about merchandise, special promotions etc. to customers
• Ensures that adequate reserves of merchandise are held and that stock keeping is carried out efficiently
• Ensures customer complaints and queries regarding sales and service are appropriately handled
• Oversees the maintenance of financial and other records and controls security arrangements for the premises
• Authorises payment for supplies received and decides on vending price, discount rates and credit terms
• Examines quality of merchandise and ensures that effective use is made of advertising and display facilities.

Entry Requirements

Entry requirements vary from company to company. Entrants may possess GCSEs/S grades, A levels/H grades, GNVQs/GSVQs, a BTEC/SQA award, a degree or equivalent qualification. Entry is also possible through promotion after gaining sufficient experience. NVQs/SVQs in Retail Operations are available at Level 4.